It's normal for a lash artist to be ecstatic when a new customer comes in for a pre-consultation. You must prepare for this crucial meeting, as client retention is critical to the success of your company. Clients may have a lot of expectations and requests as first-timers. They might not be aware of all of the specifics of the eyelash extension technique. You may need to give them more details about the volume and classic lashes. Be self-assured, demonstrate your skills, and delight your clients so they will want to return to your salon. Many lash artists believe that a pre-counseling session is unnecessary.
We'll offer you a few reasons why these meetings are so important.
It is a critical determining element in determining whether or not a client can wear eyelash extensions. Requesting that your client come to you before taking the plunge can help to avoid future difficulties. You must be aware of the client's physical state. Make it clear that issues such as irritations or allergies are a possibility. It will assist in reducing the customer's anxiety and stress when she experiences soreness around her eyes following her lashing sessions.
Effective communication and understanding the customer's needs are the first steps toward establishing a long-term connection as a lash artist. Customers may provide you with unrealistic pictures and requests. Only the lash artist can determine whether the desired design and volume are possible after viewing the client. You want to enhance the client's appearance; all sides must agree on the same goals in order for the client to appear lovely.